Terms of Service

1. Covered Services, Locations, Visits, and Products

Business means Elegant Lashes by Katie. Current Locations means our Irvine, Tustin, Santa Ana, Costa Mesa, and Newport Beach salon locations. Future Location means any future, relocated, renamed, successor, affiliate, temporary, mobile, event, overflow, replacement, or pop-up location where the Business provides covered services. Covered Location means any Current Location or Future Location.

Covered Services include, without limitation, lash extensions, lash full sets, lash fills, lash touch-ups, removals, lash baths, lash cleansing, lash mapping, styling, isolation, taping, eye pads, patch testing, lash lifts, lash curls or perms, lash tinting, brow shaping, brow waxing, brow tinting, brow lamination, facial and esthetic services, skin cleansing, exfoliating, cosmetic skin care, face and body waxing, bikini-line waxing, bikini waxing, Brazilian waxing, intimate or sensitive-area waxing, ordinary hair removal, consultations, preparation, aftercare discussion, product recommendations, retail purchases, and substantially similar, related, replacement, successor, renamed, or later-offered ordinary beauty services of the same kind that the Business offers and may lawfully perform.

Covered Services do not include medical services, laser or light-wave hair removal, injections, procedures that penetrate, ablate, or destroy live tissue, electrology unless separately and lawfully offered by an authorized electrologist, permanent makeup, PMU-style work, microblading, tattooing, body art, or any service the Business does not lawfully offer as an ordinary beauty service.

Visit means check-in, waiting, consultation, preparation, patch-test discussion, service, service documentation, aftercare discussion, product recommendation, retail purchase, restroom use, and entering, leaving, parking for, or moving through a Covered Location or a visit-related access area. These Terms apply to today's Visit and future visits until replaced by newer posted terms, except that any release or obligation already attached to a completed or pending service remains effective to the fullest extent allowed by law.

Products include adhesives, removers, cleansers, primers, sealants, tints, dyes, lamination solutions, waxes, strips, sticks, tapes, pads, patches, skincare, topical products, aftercare products, retail products, samples, tools, devices, instruments, disposables, and substantially similar or related salon, cosmetic, retail, sample, third-party, or client-used products or materials used, sold, offered, recommended, discussed, or applied before, during, or after a Covered Service.

2. Appointment Booking, Cancellations, and Late Arrivals

Appointments can be made through our website, by phone at 657-334-9919, through approved booking platforms, or in person. All appointments are subject to availability, location rules, technician availability, booking-platform terms, payment-processor terms, and posted salon policies.

• Our posted Cancellation Policy controls cancellation, late-cancellation, no-show, rescheduling, fee authorization, and fee-dispute terms.
• Cancellations made more than six hours before the scheduled appointment time are free under the Cancellation Policy.
• Cancellations made six hours or less before the scheduled appointment time and no-shows are subject to a $25.00 fee unless applicable law or a management-approved written exception requires otherwise.
• A no-show includes failing to arrive within 15 minutes after the scheduled appointment time without prior cancellation, or arriving too late for us to reasonably provide the scheduled service without disrupting later appointments.
• Repeated late cancellations, no-shows, repeated rescheduling, failed payments, or failure to follow booking instructions may result in required deposits, prepayment requirements, account restrictions, or refusal of future booking.

If you arrive late, your appointment may be shortened, modified, or rescheduled so we can avoid delays for other clients. A shortened appointment does not guarantee the same result as the full scheduled service and does not create a refund or fix right.

3. Payment Terms, Final Sales, and Refunds

• Payment is due at the time of service unless another payment arrangement is approved in advance.
• We may accept cash, credit cards, debit cards, gift cards, booking-platform payments, or other payment methods we choose to accept.
• Prices, menus, promotions, and service availability may change without prior notice, except where notice is required by law.
• Gift cards and gift certificates are handled according to applicable California gift certificate law and any terms disclosed at purchase.
• Tips and gratuities are optional, voluntary appreciation for service. Once given, tips are final and are not refundable, credited, or applied toward future service except as required by law.
• All service sales are final and non-refundable once service is completed and you leave the salon, except as required by law or written business policy and subject to our posted Refund Policy and 3-Day Fix Policy.

A courtesy refund, credit, re-service, adjustment, complimentary removal, discount, or other accommodation is a discretionary business decision unless required by law. A courtesy accommodation does not admit fault, create a future obligation, or change the final-sale policy.

4. Service Risks

Beauty services may involve products, tools, devices, instruments, sharp items, adhesives, removers, cleansers, tints, dyes, waxes, chemicals, tape, pads, patches, solutions, pressure, heat, lights, beds, chairs, carts, and other materials used near or on the eyes, skin, hair, face, or body. Risks may occur even when reasonable care is used.

Lash and eye-area risks include, without limitation, adhesive fumes, product exposure, burning, stinging, watering, redness, itching, swelling, eyelid puffiness, dry or flaky skin, allergic reaction, sensitivity reaction, irritation, chemical irritation or burn, eye scratch or corneal abrasion, infection, blepharitis, conjunctivitis, keratitis, pain, light sensitivity, temporary vision disturbance, lash shedding, lash thinning, lash breakage, traction loss, poor retention, clumping, poking, twisting, asymmetry, removal discomfort, and dissatisfaction with appearance, comfort, longevity, style, fullness, curl, color, or results.

Brow, tint, lamination, facial, skin, and esthetic risks include, without limitation, staining, uneven color, over-processing, under-processing, hair breakage, hair loss, skin irritation, burns, allergic contact dermatitis, swelling, redness, tenderness, dryness, flaking, pigment changes, unexpected color, incomplete results, asymmetry, and dissatisfaction.

Waxing and hair-removal risks include, without limitation, pain, redness, swelling, bruising, burns, skin lifting or tearing, abrasions, bleeding, scabbing, folliculitis, ingrown hairs, bumps, pimples, infection, hyperpigmentation, hypopigmentation, scarring, tenderness, delayed irritation, embarrassment, exposure of normally covered body areas during service, and dissatisfaction. Risk may be higher if you use or recently used retinoids, isotretinoin, tretinoin, acids, exfoliants, acne medication, steroids, blood thinners, photosensitizing medication, recent peels, recent lasers, sun exposure, tanning, or if you have sensitive skin, diabetes, immune issues, poor healing, active rash, active infection, or other medical or skin concerns.

5. Health Information, Safety, and Client Responsibilities

You are responsible for making truthful and complete health, allergy, medication, procedure, product, comfort, and safety disclosures before service and before service continues if anything changes. This includes allergies, sensitivities, skin conditions, eye conditions, medications, recent procedures, retinoids, acids, exfoliants, sun exposure, prior reactions, pregnancy, home products, outside services, and anything else that could affect comfort, safety, healing, or results.

Salon staff are not doctors, pharmacists, optometrists, ophthalmologists, dermatologists, or medical professionals. We do not diagnose, prescribe, provide medical clearance, or decide whether a service is medically appropriate for you. If you have questions about medical risk, consult a licensed medical professional before booking or receiving service.

Movement, distraction, phone use, talking, sneezing, or failure to follow instructions during service can increase the chance of injury or a poor result. During services near the eyes or face, you agree to keep your eyes fully closed until told otherwise, remain reasonably still, report discomfort promptly, limit phone use and other distractions, limit talking when instructed, and follow all verbal and written instructions from technicians and salon staff.

We may decline, pause, modify, reschedule, stop, or refuse service for safety, sanitation, legal, product, skin, eye, health, allergy, medication, comfort, privacy, exposure, recording-related, behavior, or service-quality concerns.

6. Aftercare, Maintenance, Outside Products, and No Guarantees

No result, appearance, retention, longevity, comfort level, compatibility, healing, color, style, fullness, curl, symmetry, smoothness, hair-regrowth timing, reaction-free outcome, or other outcome is guaranteed. Results may depend on anatomy, health, medication, skin or lash condition, hair growth, hormones, prior services, home care, lifestyle, sleep, oil exposure, water exposure, makeup, cleanser, rubbing, picking, aftercare, product compatibility, third-party products, and other factors outside the Business control.

You are responsible for following aftercare instructions provided by our team. Improper aftercare, picking, pulling, rubbing, sleeping habits, makeup, oil, water, steam, incompatible products, self-removal attempts, outside salon work, or home treatments may affect comfort, safety, lash retention, skin condition, healing, and results.

We are not responsible for damage, irritation, retention issues, service changes, or appearance concerns caused by aftercare issues, outside products, outside services, undisclosed conditions, client conduct, or factors outside the Business control, except where applicable law requires otherwise.

7. Style Approval, Reference Photos, and Fix Requests

Reference photos, menu photos, social media photos, and salon example photos are inspiration only. We do not promise an exact match to any photo, prior set, prior service, or preferred look.

If a visible concern exists before you leave and you do not tell your technician or management, the completed visible result may be treated as approved to the fullest extent allowed by law. If a concern appears after departure, contact us promptly within the timing and process stated in our 3-Day Fix Policy.

A qualifying visible application concern may be reviewed under the 3-Day Fix Policy. A fix is a salon-approved courtesy review or adjustment; it is not a refund, cash value, credit, full redesign, extra fill, or guarantee of a different result.

8. Salon Zones, Security Video, Service Documentation, and Privacy Limits

Common Area means the lobby, reception, waiting, checkout, retail, hallway, public walkway, and other areas where clients are fully clothed and not actively receiving a beauty service. Open Service Floor means an open-concept lash, brow, or beauty service area where services are performed at visible beds, recliners, chairs, or stations without full privacy walls or closed doors. Service Station means the individual bed, recliner, chair, table, mirror, cart, tools, products, and immediate work area where a client receives a Covered Service.

Authorized Recording Area means a Common Area, Open Service Floor, Service Station, or other service area where visible silent video footage, photography, or visual service documentation is legally allowed under California law and salon policy, the client is not undressing, and recording is not otherwise prohibited. Private Service Area means any room, curtained area, partitioned area, closed space, separated station, or other place where a client may reasonably expect more privacy than the open salon floor. Intimate Service Area means any area where a client may undress, partially undress, expose normally covered body areas, receive bikini or Brazilian waxing, receive body waxing involving sensitive areas, or receive services involving intimate body exposure.

Security Video means visible silent video footage used for safety, security, operations, insurance, incident review, and dispute review. Security Video may be used in Authorized Recording Areas. Cameras are not placed in restrooms, changing areas, undressing areas, Intimate Service Areas, or continuously in Private Service Areas.

Service Documentation means private notes, photos, or silent videos of service condition, progress, placement, product issue, client concern, aftercare issue, incident, or result kept in business records for consultation, service planning, quality review, aftercare, training, insurance, or dispute review. Service Documentation is separate from general Security Video and may include close-up photos or silent videos of a specific service, concern, incident, or result where legally allowed.

9. Client Media, Promotional Media, and Commercial Use

Promotional Media means any public-facing or commercial use of your name, signature, photograph, likeness, appearance, body area, service result, review, testimonial, before-and-after image, website content, portfolio content, social media content, advertisement, or AI-edited marketing material.

To the fullest extent allowed by law, you give the Business permission to photograph or film your covered lash, brow, facial, esthetic, or non-intimate service results and to use those photos or silent videos, including before-and-after images, for portfolio, educational, training, website, advertising, marketing, and social media purposes, without compensation. This permission includes reasonable cropping, retouching, color correction, lighting adjustment, resizing, captions, and editing that does not knowingly misrepresent the service result.

You may prospectively opt out of or revoke future public Promotional Media use by telling management in writing before the Business posts or reuses identifiable media. After receiving written opt-out or revocation, the Business will not knowingly make new public marketing uses of your identifiable client media and will use reasonable efforts to remove controlled posts from Business-owned channels, but it cannot control third-party resharing, search-engine caches, platform archives, or uses already outside its control.

Media permission does not authorize hidden recording, continuous video in Private Service Areas, use of media from Intimate Service Areas, public use of normally covered body areas, audio recording of confidential communications without required consent, or public use of minors without parent or legal guardian consent. We do not knowingly use client media in a humiliating, sexually explicit, discriminatory, defamatory, unlawful, false-endorsement, or intentionally offensive manner.

10. Private Information, Client Recording, and Business Records

You may not photograph, film, record, post, upload, distribute, or submit staff, technicians, other clients, private areas, business records, nonpublic service areas, trade secrets, privileged or confidential commercial or financial information, personnel information, medical information, staff or client contact details, private communications, appointment records, phone numbers, addresses, or similar private information unless management clearly allows it or a nonwaivable legal right applies.

This section does not stop lawful reports to government agencies, reports to the California Board of Barbering and Cosmetology or another licensing board, participation in a board or agency investigation, communications with legal or medical advisors, subpoena responses, court-ordered disclosures, emergency relief requests, or other rights that cannot legally be waived.

11. Reviews, Public Statements, and Online Conduct

Nothing in these Terms restricts protected truthful consumer reviews. You may share truthful opinions about your own experience, and these Terms do not create a penalty for honest reviews or transfer your review rights to the Business.

You agree not to knowingly or recklessly post, submit, encourage, or spread false statements, misleading edits, fake reviews, spam, threats, harassment, abusive or discriminatory content, private or confidential information, images or identifying information of staff or other clients without required consent, or manipulated, staged, incomplete, or bad-faith photos, videos, screenshots, or recordings that create a false or misleading impression. If we have a legitimate basis to believe public content is false, misleading, harassing, unlawful, spam, or includes private or confidential information, we may request correction or removal, report the content to the platform, preserve evidence, and pursue available legal remedies.

12. Respectful and Safe Conduct

You agree to treat salon staff, technicians, contractors, managers, representatives, clients, and guests with reasonable respect. We may decline, pause, stop, reschedule, cancel, or refuse service for threatening, harassing, discriminatory, unsafe, disruptive, intoxicated, impaired, sanitation-risking, privacy-violating, recording-related, or rule-breaking conduct, or conduct that interferes with service quality, safety, privacy, or normal salon operations.

13. Age Requirements

Clients must be at least 18 years old to receive services unless a parent or legal guardian accompanies the minor, provides any required consent, and remains available as required by salon policy and applicable law. We may decline, modify, or reschedule services for minors when legal, safety, service-scope, consent, or documentation concerns exist.

14. Website Use and Intellectual Property

All content on this website, including text, graphics, logos, images, videos, service menus, layout, and software, is owned by or licensed to Elegant Lashes by Katie and is protected by copyright, trademark, and other laws. You may not copy, scrape, reproduce, distribute, frame, modify, or create derivative works from our content without written permission.

You agree not to:

• Use our website for any unlawful, misleading, fraudulent, abusive, or harmful purpose.
• Attempt to gain unauthorized access to our website, analytics, booking systems, accounts, or business systems.
• Transmit viruses, malware, harmful code, spam, automated scraping requests, or disruptive traffic.
• Impersonate any person or entity or misrepresent your relationship with us.
• Harvest, scrape, or collect user, staff, client, pricing, content, or business information except as allowed by law.

15. Third-Party Links, Booking Platforms, and Payment Processors

Our website may link to third-party websites, maps, payment processors, social media platforms, review platforms, booking platforms, advertising platforms, and other services. We are not responsible for third-party content, availability, security, privacy practices, terms, fees, errors, outages, or payment disputes.

16. Released Claims, Excluded Claims, and Limitation of Liability

Released Parties means the Business and its owners, members, managers, employees, independent contractors, technicians, agents, affiliates, successors, assigns, landlords, vendors, product suppliers, insurers, service providers, and representatives, but only for claims a release can lawfully cover. Claims means claims, demands, actions, damages, losses, liabilities, costs, expenses, and causes of action. Released Claims means only Claims these Terms say are released and California law allows to be released. Excluded Claims means gross negligence, reckless conduct, willful misconduct, willful injury, fraud, unlawful conduct, hidden recording, unauthorized media use, licensing-board or regulatory complaints and cooperation, truthful consumer reviews, statutory rights that cannot legally be waived, and any other claim California law does not allow to be released.

To the maximum extent allowed by California law, you release the Business and Released Parties from Released Claims arising from or relating to Covered Services, your Visit, future visits, Covered Locations, premises, Products, tools, equipment, Security Video, Service Documentation, Promotional Media, and other service, product, premises, access, media, and visit-related sources, including, without limitation, Common Areas, Open Service Floors, Service Stations, service areas, Private Service Areas, visit-related access areas, entries, exits, sidewalks, stairs, elevators, ramps, parking areas, shared restrooms, shared hallways, floors, wet or slippery areas, mats, rugs, cords, thresholds, doors, beds, recliners, chairs, stools, carts, mirrors, landlord-maintained or vendor-maintained conditions connected to a Visit, staff setup, positioning, taping, pads, application, removal, aftercare instructions, timing, product selection, retail products, or a claimed injury or loss, when those Released Claims are based on ordinary negligence, premises liability, or risks described in these Terms.

This release does not apply to Excluded Claims, including gross negligence, reckless conduct, willful misconduct, willful injury, fraud, unlawful conduct, hidden recording, unauthorized media use, licensing-board or regulatory complaints and cooperation, truthful consumer reviews, statutory rights that cannot legally be waived, or any other claim California law does not allow to be released.

17. Indemnification

To the fullest extent allowed by law, you agree to indemnify and hold harmless the Business and Released Parties from claims, damages, losses, liabilities, costs, and expenses arising from your violation of these Terms, misuse of our website, unsafe conduct, unlawful conduct, privacy-violating conduct, recording-related conduct, false or misleading statements, failure to disclose relevant information, or failure to follow salon instructions.

18. Civil Code Section 1542 and Unknown Claims

California Civil Code Section 1542 generally limits a general release from covering unknown or unsuspected claims. For Released Claims only, and only to the fullest extent allowed by California law, you expressly waive the protections of Civil Code Section 1542 and agree that the release in these Terms applies to both known and unknown Released Claims. This section does not apply to Excluded Claims or any right that cannot legally be waived.

19. Binding Arbitration, Jury Waiver, and Governing Law

These Terms are governed by California law. Only covered disputes brought by you about the use, payment, or provision of Covered Services under these Terms will be decided by binding arbitration in California before a neutral arbitrator under then-applicable consumer arbitration rules of JAMS or the American Arbitration Association instead of by a court or jury. This arbitration term is not intended to cover disputes unrelated to Covered Services, unrelated products or services, unrelated websites or apps, or unrelated future relationships.

Arbitration does not apply to government reports, licensing-board complaints or cooperation, emergency injunctive relief where legally available, small claims matters where allowed, or rights and remedies that cannot legally be waived. The Business will pay arbitration forum costs to the extent required by law or arbitration-provider rules, and nonwaivable consumer arbitration protections remain available.

If arbitration cannot be enforced for a particular claim or party, that claim or dispute will be handled in a state or federal court in Orange County, California, to the extent allowed by law.

20. Electronic Records and Electronic Signatures

Electronic Records include website pages, booking records, appointment records, displayed terms, records of acceptance, electronic signature evidence, signature images, timestamps, device or session evidence, signed records, PDFs, copies, audit data, and related stored agreement data. To the extent allowed by law, you agree to use Electronic Records and electronic signatures for booking, appointment management, salon records, policy acceptance, payment authorization, service documentation, media permission, signed-copy access, and related records. An electronic record or electronic signature may not be denied legal effect solely because it is electronic.

21. Severability and Survival

If any part of these Terms is found invalid, void, unfair, or unenforceable, that part will be limited or removed only as much as needed, and the rest of these Terms will remain in effect to the fullest extent allowed by law.

Any part of these Terms that is meant to continue after a website visit, booking, appointment, service, payment, cancellation, media use, or dispute will continue.

22. Changes to Terms

We may modify these Terms and posted salon policies at any time without prior notice, except where notice is required by law. Changes are effective when posted to our website. Your continued use of our website, booking systems, locations, or services after changes are posted means you accept the updated terms to the fullest extent allowed by law.

23. Contact Information

If you have questions about these Terms of Service, please contact us:

By using our website, selecting a booking option, booking or managing an appointment, entering a salon location, purchasing products, or receiving services, you acknowledge that you have read, understood, and agree to these Terms of Service, our Privacy Policy, Cancellation Policy, Refund Policy, 3-Day Fix Policy, and other posted salon policies that apply to your interaction with us.